We want our customers to be completely satisfied with their purchases on our marketplace. Therefore, we have created this refund policy to help you understand how refunds work.
Refunds for Products:
If you are not satisfied with a product that you have purchased on our marketplace, you may be eligible for a refund. The eligibility of a refund will depend on the individual seller’s refund policy. It is important to review the individual seller’s refund policy for each product you are interested in purchasing.
If the seller offers a refund, you may request a refund within 30 days of receiving the product. To request a refund, please contact the seller directly. The seller will review your request and determine whether or not you are eligible for a refund. If you are eligible for a refund, the seller will provide instructions on how to return the product.
Please note that you may be responsible for return shipping costs and that the product must be returned in its original condition. Once the seller has received and inspected the product, they will issue a refund to the original payment method.
There are certain situations where refunds may not be available. These include but are not limited to:
– Products that have been used or damaged by the customer
– Products that have been altered or modified by the customer
– Products that have been personalized or customized
Please note that this refund policy does not affect your statutory rights as a consumer.
If you have any further questions or concerns about our refund policy, please do not hesitate to contact us. We are always happy to help.