Mama Africa

Certainly, here is a sample cancellation/return/exchange policy that you can use for your marketplace:

Cancellation/Return/Exchange Policy:

At our marketplace, we want our customers to have a hassle-free shopping experience. Therefore, we have created this cancellation/return/exchange policy to help you understand how cancellations, returns, and exchanges work.

Cancellations:

If you need to cancel an order, please contact the seller directly as soon as possible. The eligibility of a cancellation will depend on the individual seller's cancellation policy. It is important to review the individual seller's cancellation policy for each product or service you are interested in purchasing.

If the seller allows cancellations, you may cancel your order within 24 hours of placing the order. The seller will provide instructions on how to proceed with the cancellation.

Please note that some sellers may not allow cancellations once the product has been shipped or the service has started. In such cases, you may be eligible for a return or exchange.

Returns:

If you need to return a product, please contact the seller directly as soon as possible. The eligibility of a return will depend on the individual seller's return policy. It is important to review the individual seller's return policy for each product you are interested in purchasing.

Please note that you may be responsible for return shipping costs and that the product must be returned in its original condition. Once the seller has received and inspected the product, they will issue a refund to the original payment method or provide instructions on how to proceed with an exchange.

Exchanges:

If you need to exchange a product, please contact the seller directly as soon as possible. The eligibility of an exchange will depend on the individual seller's exchange policy. It is important to review the individual seller's exchange policy for each product you are interested in purchasing.

If the seller allows exchanges, you may exchange the product within 30 days of receiving the product. To request an exchange, please contact the seller directly. The seller will review your request and determine whether or not you are eligible for an exchange.

Please note that you may be responsible for shipping costs associated with the exchange and that the product must be returned in its original condition. Once the seller has received and inspected the product, they will provide instructions on how to proceed with the exchange.

Exceptions:

There are certain situations where cancellations, returns, or exchanges may not be available. These include but are not limited to:

- Products that have been used or damaged by the customer
- Products that have been altered or modified by the customer
- Products that have been personalized or customized

Please note that this cancellation/return/exchange policy does not affect your statutory rights as a consumer.

If you have any further questions or concerns about our cancellation/return/exchange policy, please do not hesitate to contact us. We are always happy to help.