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FAQ | CUSTOMERS
Once you’ve found the perfect product, simply click on it to view more details. On the product page, select any customization options (if available), choose the quantity, and click the “Add to Cart” or “Buy Now” button. Follow the prompts to provide shipping and payment information, and confirm your order. You’ll receive an order confirmation via email.
Currently, we accept cash on delivery (COD) as the primary payment method on ibart. This means you can pay for your order in cash when it is delivered to your doorstep. We understand that this provides a convenient and secure payment option for our customers. We are continuously evaluating and working to expand our payment options to provide you with more choices in the future.
Shipping methods and fees may vary depending on the seller and the location. Each product listing typically includes information about the estimated shipping time and available shipping options. Some sellers may offer free shipping or provide tracking numbers for added convenience. For specific shipping inquiries, we recommend contacting the seller directly.
As an online marketplace, our return and refund policies may vary depending on the individual seller. We encourage you to review the seller’s return policy listed on the product page before making a purchase. If you encounter any issues with a product or have questions about returns and refunds, please reach out to the seller directly for assistance.
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by filling out the contact form on our Contact page, or by sending an email to “[email protected]”. We strive to respond to all inquiries within the first 24 hours.
FAQ | SELLERS
To become a seller on ibart, you can start by clicking on the “Sell” or “Become a Seller” button on our website. This will guide you through the process of creating a seller account. You’ll need to provide some basic information. Once your account is set up, you can start listing your products for sale.
At ibart, we specialize in promoting and selling handmade products. Our marketplace is dedicated to showcasing the unique craftsmanship and creativity of artisans and creators. You can list a wide range of handmade items, including but not limited to art, crafts, jewelry, home decor, clothing, and accessories. We believe in supporting the beauty of handmade craftsmanship and providing a platform for talented artisans to showcase their skills.
Please ensure that the products you list are indeed handmade and meet our guidelines for authenticity. We strive to maintain the integrity of our marketplace and offer buyers a curated collection of exceptional handmade items.
If you have any questions regarding the eligibility of your products or need further clarification, our seller support team will be happy to assist you.
Creating product listings is simple. From your seller dashboard, you can click on the “Products” button. Fill in the required details such as product title, description, price, and upload high-quality images. You may also have the option to specify additional product attributes or variations, depending on the category and type of product.
As a seller, it is your responsibility to manage shipping and fulfillment for your orders. You can set your own shipping rates, choose the carriers or shipping methods you prefer, and specify any shipping policies or restrictions. We recommend clearly communicating your shipping timelines and providing tracking information to buyers to ensure a smooth post-purchase experience.
We charge a small fee or commission for each successful sale made through our platform. The specific fees and commission structure may vary, and you can find detailed information about our seller fees in your seller dashboard or by contacting our support team. We strive to keep our fees competitive while providing you with the necessary tools and exposure to reach potential buyers.
As a seller, it’s important to promptly respond to customer inquiries and provide excellent customer service. When it comes to returns and refunds, it’s advisable to establish clear policies and communicate them to buyers in your product listings. Each seller has the flexibility to set their own return and refund policies, but it’s important to be fair and transparent to maintain customer satisfaction.
If you require any assistance or have questions related to selling on ibart, our seller support team is here to help. You can reach out to us through your seller dashboard or by contacting our dedicated seller support email at “[email protected]”. We strive to respond to all inquiries within the first 24 hours.
